Privacy
Policy.

Effective June 1, 2025  ·  Last updated June 1, 2025

01   Scope

Who this policy covers

This Privacy Policy applies to Signature Vitality Clinic, LLC (“we,” “us,” or “the Clinic”), operated by Theresa Elabor, MSN, APRN, AGPCNP-C, at 9801 Westheimer Rd, Suite 533, Houston, Texas 77042. It covers all personal and health information collected through our website at signaturevitalityclinic.com, our patient portal, in-person visits, telephone, and any other channel through which you interact with us.

By accessing our website or receiving services from us, you acknowledge that you have read and understood this policy. If you do not agree with these terms, please do not use our site or services.

02   Information We Collect

What we collect and how

We collect information you give us directly and information generated through your use of our services.

Information you provide

• Name, date of birth, address, phone number, and email address
• Health history, symptoms, medications, allergies, and treatment goals
• Insurance information and payment details (processed through secure third-party processors)
• Communications sent to us by email, phone, or through the patient portal
• Appointment preferences and scheduling information

Information collected automatically

• Browser type, operating system, and IP address
• Pages visited, time spent, and referring URLs
• Device identifiers and session data

03   How We Use Your Information

Purposes for processing

We use the information we collect to provide safe, effective, and coordinated medical care. Specific purposes include:

• Scheduling and managing your appointments
• Delivering clinical care, including telehealth consultations
• Communicating with you about your health, test results, and follow-up care
• Processing payments and maintaining billing records
• Sending appointment reminders and clinical updates (you may opt out of non-essential communications at any time)
• Improving the quality and safety of our services
• Complying with legal, regulatory, and licensing obligations

We do not sell your personal information to third parties. We do not use your information for advertising or marketing by unaffiliated companies.

04   Health Information

HIPAA and protected health information

As a covered healthcare provider, Signature Vitality Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas health privacy laws. Your protected health information (PHI) is handled according to our Notice of Privacy Practices, which is provided to all patients at intake and available upon request.

We use and disclose PHI only as permitted or required by HIPAA, which includes treatment, payment, and healthcare operations. We will not disclose your PHI for purposes outside those permitted by law without your written authorization, except as required for public health reporting, court orders, or other legally mandated disclosures.

05   Information Sharing

When we share your information

We share your information only in limited circumstances:

• With other treating providers involved in your care (referrals, labs, specialists) on a need-to-know basis
• With our patient portal platform, Practice Better, which hosts your records and appointment data under a business associate agreement
• With our payment processor to complete billing transactions
• With professional advisors such as attorneys and accountants, under confidentiality obligations
• With government authorities or courts when required by law
• In connection with a sale, merger, or restructuring of the practice, in which case your rights under this policy will be preserved

06   Data Security

How we protect your information

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of your information. These include encrypted transmission for all portal activity, access controls limiting who can view patient records, and regular review of our security practices.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us immediately at info@signaturevitalityclinic.com.

07   Your Rights

Your choices and access rights

Depending on applicable law, you may have the right to:

• Access and receive a copy of your medical records and personal information
• Request corrections to inaccurate or incomplete records
• Request restrictions on certain uses or disclosures of your PHI
• Receive an accounting of disclosures of your PHI made by us
• Opt out of non-essential marketing and reminder communications
• File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, contact us in writing at the address or email listed below. We will respond within 30 days.

08   Cookies

Website tracking technologies

Our website uses cookies and similar technologies to maintain session state, understand how visitors use the site, and improve performance. Cookies do not contain your health information. You can disable cookies in your browser settings; some site features may not function fully if you do.

We do not use third-party advertising cookies or allow ad networks to track your activity across other websites.

09   Policy Updates

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this page. Material changes that affect how we handle PHI will be communicated directly to active patients. Your continued use of our services after any update constitutes acceptance of the revised policy.

10   Contact Us

Questions and privacy requests

If you have questions about this policy or wish to exercise your rights, please reach us at: